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Refunds

Refund disputes: keep the transaction, promise and problem in one record

A refund file should show what you bought, the terms that applied, what went wrong, what you asked the seller to do, what response you received and the amount still in dispute.

Refund dispute trackerRead guides

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Start with the record, not your memory

  1. Save the notice, email, form or receipt.
  2. Record the exact dates and reference numbers.
  3. Separate what you know from what you still need to verify.
  4. Use the official source before you submit anything.

A better way to prepare

Prove the transaction

Keep receipts, order confirmations, payment records and the product or service description.

Save the applicable terms

Preserve the return, cancellation, delivery or subscription terms relevant to the transaction.

Log resolution attempts

Keep support tickets, emails, chats and dated call notes. Record any promised follow-up.

Calculate the disputed amount

Separate the original amount, partial credits, fees and the remaining amount you are asking to be addressed.

Useful next steps

Selected official consumer resources